Title: Collections Department Supervisor
Primary Responsibilities:
Effectively process inbound/outbound calls and initiate the request for
payment
Provide quality service by reviewing account status and taking appropriate
action
Ensures departmental success by collecting outstanding debts
Follows all established policies and procedures to assure compliance with
federal, state, agency and professional standards
Must understand and comply with the regulations established by the FDCPA
Provide basic supervision of collections staff
Ensure adherence to policies and procedures
Assist Collections Department managers in addressing questions and/or concerns
Responsible for safety of department during emergencies
Ensure the building is secure at night
Assist with training and observation of new Collectors
Must Supervise one late night per week and one Saturday per month
Strong communications and negotiation skills required
Qualifications
Education: High School or GED
equivalent required
College education preferred, but not required
Required Knowledge: Thorough knowledge of the Collections
Industry and
Experience Required: Minimum of one year collections
experience
Minimum of one year supervisor experience
Skills/Abilities: Excellent written, oral and
interpersonal communication skills
Excellent leadership and human relations abilities
Exceptional organizational, listening, technical and analytical skills
Salary and Benefits: Commensurate with experience, education
and other qualifications
Excellent benefits package and an attractive work environment
To apply for this position download our Application for employment. Applications may be mailed or delivered in person to:
Berlin-Wheeler, Inc.
2942A