Job Description
| Title: |
Collections Department Supervisor |
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| Primary Responsibilities: |
- Effectively process inbound/outbound calls and initiate the request for payment
- Provide quality service by reviewing account status and taking appropriate action
- Ensures departmental success by collecting outstanding debts
- Follows all established policies and procedures to assure compliance with federal, state, agency and professional standards
- Must understand and comply with the regulations established by the FDCPA
- Provide basic supervision of collections staff
- Ensure adherence to policies and procedures
- Assist Collections Department managers in addressing questions and/or concerns
- Responsible for safety of department during emergencies
- Ensure the building is secure at night
- Assist with training and observation of new Collectors
- Must Supervise one late night per week and one Saturday per month
- Strong communications and negotiation skills required
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| Qualifications Education: |
- High School or GED equivalent required
- College education preferred, but not required
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| Required Knowledge: |
- Thorough knowledge of the Collections Industry and Call Center practices and procedures
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| Experience Required: |
- Minimum of one year collections experience
- Minimum of one year supervisor experience
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| Skills/Abilities: |
- Excellent written, oral and interpersonal communication skills
- Excellent leadership and human relations abilities
- Exceptional organizational, listening, technical and analytical skills
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| Salary and Benefits: |
- Commensurate with experience, education and other qualifications
- Excellent benefits package and an attractive work environment
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To apply for this position download our Application for employment.
Application for Employment
Applications may be mailed or delivered in person to:
Berlin-Wheeler, Inc.
2942A S.W. Wanamaker Drive, Suite 200
Topeka, Kansas 66614
