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Advanced Computer and
Telephone Technology |
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Efficiency, Accuracy
and Determination. For more than two decades, Berlin-Wheeler has
worked to continuously enhance our computer and telephone dialing technology.
We
continue to build upon our existing technology to
ensure our clients are receiving the best possible service available. |
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Also at
Berlin-Wheeler, we have developed our own in house computer applications.
They are designed to help our agents organize their work and provide you
with up-to-date records on all accounts transmitted to Berlin-Wheeler.
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We utilize the IBM
iSeries eServers for both production and mirroring processes. The flexibility
of these servers allow Berlin-Wheeler's technology team to incorporate a plethora
of other devices into any business system solution. By incorporating the
latest communications technology available, we have significantly enhanced the efficiency
of our collection department. Through a sophisticated automated algorithm,
numbers are predetermined and programmed for dialing. When a connection is
made, the account instantly appears on the collectors computer screen. |
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Our intelligent
call distribution system eliminates frustration, procrastination and
operator error, thus increasing productivity and cash flow. Our call center
application allows blending of inbound calls as well as predictive outbound
to increase contact with your customer. Based on client requirements,
calls are processed by service representatives, recorded at your request, or
via pre-recorded message services. |
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