||When it comes to helping our clients with their accounts receivable, we apply the same training and philosophy we do with our own employee's.|
We understand the difficulty you may have when it comes to asking customers for money. But, we make it easy for you.
Using our extensive experience and knowledge, Berlin-Wheeler will design a custom seminar to address your specific needs.
Among some of the topics discussed in past seminars are the following:
- ● Asking for payment in full
- ● How to be firm, fair and professional
- ● Making a successful telephone collections call
- ● Identifying accounts receivable problems
- ● Excellent Customer Service
- ● Diffusing irate customers
- ● Developing listening skills
- ● Honing communications skills
- ● Overcoming objections
- ● Using positive motivation to your advantage and much, much more
Copyright © 2011 Berlin-Wheeler, Inc. all rights reserved.