2942-A SW Wanamaker Dr.
Topeka, KS 66614

Seminars

When it comes to helping our clients with their accounts receivable, we apply the same training and philosophy we do with our own employee's.

We understand the difficulty you may have when it comes to asking customers for money. But, we make it easy for you. Using our extensive experience and knowledge, Berlin-Wheeler will design a custom seminar to address your specific needs. Among some of the topics discussed in past seminars are the following:

• ● Asking for payment in full


• ● How to be firm, fair and professional


• ● Making a successful telephone collections call


• ● Identifying accounts receivable problems


• ● Excellent Customer Service


• ● Diffusing irate customers


• ● Developing listening skills


• ● Honing communications skills


• ● Overcoming objections


• ● Using positive motivation to your advantage and much, much more

Our seminar leaders are also available to schools and youth organizations to help young consumers understand what it means to be a responsible consumer.