Advanced Computer and Telephony Technology
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Efficiency, Accuracy and Determination. For more than two decades, Berlin-Wheeler has worked to continuously enhance our
computer and telephony technology. We continue to build upon our existing technology to ensure our clients are
receiving the best possible service available.
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Our collection system is based on the concepts of artificial intelligence and knowledge based technology. It is designed to
help our agents organize their work and provide you with up-to-date records on all accounts transmitted to Berlin-Wheeler.
We utilize the IBM iSeries eServers for both production and mirroring processes. The flexibility of these servers allow
Berlin-Wheeler's technology team to incorporate a plethora of other devices into any business system solution. By
incorporating the latest communications technology available, we have significantly enhanced the efficiency of our collection
department. Through a sophisticated automated algorithm, numbers are predetermined and programmed for dialing. When a
connection is made, the account instantly appears on the collectors computer screen.
Our intelligent call distribution system eliminates frustration, procrastination and operator error, thus increasing
productivity and cash flow. Our call center application allows blending of inbound calls as well as predictive outbound to
increase contact with your customer. Based on client requirements, calls are processed by service representatives, recorded
at your request, or via pre-recorded message services.
